Human Resources Manager

PositionHuman Resources ManagerBased out ofTenderloin Center, 180 Golden Gate Ave in SF, an open-office environment with substantial ambient noise and overheard conversations. Candidates must be located in or willing to relocate to the Bay Area. Role requires substantial time at all three Writing Centers, with the option to work from home up to three days per week.StatusExempt, SalariedReports toAssociate DirectorSalary$85,000-$95,000 annually with full benefitsHoursFull-time (40 hours per week), Monday through Friday, 9 a.m. to 5:30 p.m. (work schedule subject to change based on department needs), some evenings and weekends as requiredTo ApplyFill out this short application and submit your cover letter and resume to by January 19, 2024. Please write the position name in the subject line. Applications will be reviewed on a rolling basis.
Position Summary
The staff team at 826 Valencia is brilliant, hard-working, and diverse. We center our people in the decisions we make, policies we adopt, and systems we design.  We are looking for a dynamic, responsive, and thoughtful relationship-builder who will support our staff so they feel included, valued, supported, and effective in their work. The ideal Human Resources Manager candidate has a strong understanding of Diversity, Equity, and Inclusion and embodies these values in all of their work. We are looking for someone who will  work collaboratively to build efficient and helpful systems that are aligned with our values.
Position Snapshot
  • Work collaboratively to manage and build effective, people-centered systems
  • Support Diversity, Equity, and Inclusion efforts that are responsive to staff members’ needs, and create a more equitable and inclusive workplace
  • Support a cohort of AmeriCorps members so they feel effective in their roles
Reporting Relationships
The Human Resources Manager reports to the Associate Director and supervises an Administrative Coordinator. This role also supports a group of 12 AmeriCorps members, in coordination with program supervisors and the Director of Education.
Major Responsibilities
  • Work with senior management to establish compliant, inclusive, and equitable Human Resources policies, programs, and practices; communicate policies effectively with all staff; monitor changes in labor laws and initiate changes as needed
  • Serve on the Diversity, Equity, and Inclusion (DEI) Task Force, a group that spearheads the organization’s DEI efforts; administer the annual DEI Culture questionnaire and facilitate reporting, trend analysis, and action steps
  • Manage organizational compliance for AmeriCorps partnership with Bay Area Youth Agency Consortium (BAYAC) and serve as the primary source of support for 12 AmeriCorps members each service year; set agendas and facilitate monthly meetings for AmeriCorps members to keep everyone informed, identify challenges and best practices, and build community
  • Train employees on competencies, promotion, and performance appraisal systems; support mechanisms for colleagues to give and receive feedback; manage the 360 review process; advise managers and supervisors in the progressive discipline system to correct or improve employee performance 
  • Conduct investigations when employee complaints or concerns are brought forth and support restorative solutions when possible; ensure fidelity of due process and determine outcomes when employees or AmeriCorps members are involved in any incidents, in consultation with others
  • Support practices and procedures to recruit and hire a diverse and highly-qualified staff; establish effective onboarding procedures for all new staff, including benefits training
  • Serve as primary liaison for workers’ compensation and California Employment Development Department claims; coordinate with others on company use of consultants, attorneys, training specialists, insurance brokers and carriers, and other outside sources
  • Manage cost-effective, employee-serving benefits (group health and life insurance plans, Flexible Spending Accounts, commuter benefits, leaves) and offer trainings annually; monitor national benefits environment for options and cost savings
  • Maintain confidentiality and securely handle all employee and AmeriCorps records; serve as Head of Agency and one of the organization’s Custodians of Records for the California Department of Justice 
Management and Supervision
  • Supervise and support the Administrative Coordinator by providing ongoing coaching, guidance, and development along a career trajectory; conduct performance evaluations in accordance with 826 Valencia’s appraisal process 
  • Create conditions for team members to do their best work, hold each other accountable, provide support informed by the Employee Handbook and other 826 Valencia policies and practices, and support staff to maintain accurate timesheets
  • Participate in the Administration Team and help drive collaboration across the organization on people-centered initiatives
Other Responsibilities
  • Participate in staff and departmental meetings, internal committees on Diversity, Equity and Inclusion, the annual 826 National conference, anti-racism trainings, other professional development activities, and performance appraisal systems
  • Support programs as needed in order to gain a broad and deep understanding of our work. All non-programs staff are expected to tutor with at least one program per week (approx. 2-4 hours)
  • Other duties assigned by the Executive Director and Supervisor
 Required Competencies
  • Advanced organizational skills and ability to handle multiple tasks with excellent follow-through; develop project and/or team-wide work plans with goals and interim milestones to manage resources, time, and people efficiently; demonstrate problem-solving skills to overcome challenges and maximize limited resources
  • Ability to work independently and collaboratively; set up strong collaboration structures and ensures roles and responsibilities are clear
  • Excellent command of English language and grammar, both verbal and written; communicate information and decisions with staff members including managers in a transparent and timely manner
  • Identify hiring needs and work with team or with direction to cultivate a diverse pool of high-quality candidates
  • Proactively address cultural breaches along the lines of Diversity, Equity, and Inclusion to resolve conflict and foster growth; lead others in understanding how to identify when personal and/or staff biases are inhibiting an inclusive work environment
  • Design opportunities for growth in the scope of team members’ roles; look for and seize opportunities for two-way feedback that’s relevant, positive, constructive, and timely
  • Ability to work with a culturally-diverse population and a variety of stakeholders and audiences; sees and responds to the big picture of which stakeholders are being engaged and head, and actively amplifies the voices or marginalized or underrepresented groups
Education and Experience Requirements
We know that few people have every single qualification or job requirement and that’s OK. You likely bring other relevant strengths and talents that are not listed here, so if you have a vision and excitement for this role and our organization, please apply!
  • Bachelor’s degree or equivalent experience 
  • 5+ years Human Resources or other relevant experience, including as a supervisor or people manager, preferably in the non-profit sector
  • Able to regularly travel to all three Writing Centers in the Mission Bay, Mission, and Tenderloin neighborhoods in San Francisco
  • Facility with Google Suite, Microsoft Office Suite (Word, Excel, PowerPoint), Zoom, and macOS
  • Able to complete a background check and tuberculosis screening. We will consider qualified applicants with arrest and conviction records for employment, pursuant to the San Francisco Fair Chance Ordinance, but will not hire anyone with a record that includes a conviction of a serious or violent felony, sexual offense, or controlled substance offense
  • Able to provide proof of COVID-19 vaccination, or participate in an interactive process for accommodations; able to follow COVID-19 health and safety guidelines
Compensation & Benefits
  • $85,000-$95,000 annual salary
  • Paid Time Off: 15 Vacation days per year (20 days after two years), 9 Wellness days per year, 13 Holidays, and winter office closure
  • Employer contributions to health insurance coverage for employee and dependents, Employee Assistance Program, group life insurance
  • Pre-Tax Savings: 401(k) plan with employer match, Flexible Spending Account for healthcare and dependent care expenses, Commuter Benefits
  • Professional development funds (budget permitting)
  • Relocation support may be available for moving to California from another state or country
  • 40% discount at all 826 Valencia stores
826 Valencia is an equal opportunity employer committed to achieving a diverse and inclusive workforce. Candidates who identify as Black, Indigenous or people of color are strongly encouraged to apply. 826 Valencia does not discriminate on the basis of race, ethnicity, age, religion, sexual orientation, political orientation, disability, veteran status, or gender identity or expression. For more information, read the 826 Stand: You can read about our core values at