Stores Associate

PositionStores AssociateReports toStores DirectorHoursTypically 2-4 shifts per week, weekend availability required. No more than 29 hours per week, possible additional hours for events and special projects.Wages$20/hour with a $0.50/hour language premium for employees who meet the criteriaStatusPart-time, non-exempt, hourlyLocations and hours of operation:

Pirate Supply Store (11:30 am - 6:30 pm)

King Carl’s Emporium (11:00 am - 5:00 pm)

Woodland Creature Outfitters (11:30 am - 6:30 pm)

To ApplyPlease fill out this brief application and email your resume and cover letter to hiring@826valencia.org by July 5th. Ideal start date is August 1st, but there is some flexibility. Please write the position title in the subject line.
POSITION SUMMARY
826 Valencia is seeking adventurous crew members to greet and welcome all who seek premium explorer supplies and/or tutoring and writing services. Stores Associates sell 826 products and student publications, as well as provide a transformative, memorable experience to a diverse population of community members and travelers alike. To excel as a purveyor of 826 supplies, one must possess adaptability and grace in balancing simultaneous demands.Stores Associates serve as the front-of-house reception for all three store locations/Writing Centers, provide programs support in special circumstances, and complete marketing and design projects for displays, products, and online campaigns. Crew members are expected to greet everyone warmly, engage anyone who enters our storefronts, and stay reasonably informed of organizational events and services in order to field inquiries and requests from potential parents, students, volunteers, donors, or advocates for 826 Valencia.
WHO WE ARE
826 Valencia is an award-winning nonprofit dedicated to supporting under-resourced students ages six to eighteen with their creative and expository writing skills, and to helping teachers inspire their students to write. Our innovative model has inspired more than 40 like-minded organizations world-wide. We have three stores, one at each of our Writing Centers, each with a unique theme. Our Mission Center location is the Pirate Supply Store at 826 Valencia Street (where local buccaneers can buy wares), our Tenderloin Center location at 180 Golden Gate Avenue is King Carl’s Emporium (run by a royal, traveling puffer fish), and our Mission Bay Center location at 1310 4th Street is Woodland Creatures Outfitters (a forest where fairies, unicorns, and whimsy abound).
REPORTING RELATIONSHIPS 
The Stores Associate reports to the Stores Director.
MAJOR RESPONSIBILITIES
  • Customer service and outreach: create a welcoming and engaging experience for all stakeholders, including the families we serve, students, volunteers, customers, and donors
  • Provide knowledgeable and helpful service to patrons seeking information about our programs and inventory; know how to best refer individuals seeking further information
  • Sell store products and student publications
  • Manage register; ring up orders, handle payments and receipts, reconcile end-of-shift report
  • Maintain and process store inventory including daily stocking and quarterly counts
  • Monitor health of the fish tank in the Pirate Store and immediately report any problems to the Stores Director
  • Clean and maintain physical spaces for maximum sanitation and comfort for customers, students, and staff alike; follow and enforce all COVID-19 protocols
  • Report any problems with store facilities, equipment, or customer service issues to Stores Director
  • Collaborate with other departments on projects, initiatives, and campaigns
  • Participate in de-escalation training; ensure safety of patrons and security of our physical centers, including de-escalating conflicts with the public and following lock-up procedures
OTHER RESPONSIBILITIES
  • Other duties, as assigned by the Stores Director, may include:
    • Develop new designs for products and displays
    • Take photos to share with Communications Team
    • Serve as a representative of 826 Valencia at community fairs, special events, and partner venues, as support events as needed
    • Support processing of phone, online, and special orders
    • Support space rentals and events: ensure cleanliness, security, and safety of space before, after, and during events; act as a liaison and information source to renters and event attendees
    • Contribute to the creation and maintenance of interactive experiences in the store
  • Attend Stores Team meetings and participate in performance appraisal process
  • Attend occasional organization-wide professional development seminars and trainings about anti-racism, cultural sensitivity, and on Diversity, Equity, and Inclusion in the workplace
  • Participate in opportunities for specialization and growth in inventory management, design, marketing, and store systems management
EDUCATION AND EXPERIENCE REQUIREMENTS:
  • Experience in retail, customer service and/or visual merchandising
  • Basic knowledge of Google Suite
  • Conversational Spanish, Mandarin, Arabic, Tagalog, or other languages (preferred)
  • Comfortable interacting with and supervising youth ages six to eighteen, within the stores and in an educational capacity when required (preferred)
  • Creative experience in Adobe Creative Suite, window display installation, power drill/tools and fix-it skills, product development, or event management (preferred)
  • Weekend and holiday availability and flexibility
  • Able to pass a background check, complete tuberculosis screening, and comply with COVID-19 Vaccination Policy
  • Pursuant to the San Francisco Fair Chance ordinance, we consider for employment qualified applicants with arrest and conviction records
REQUIRED COMPETENCIES
  • Develop individual work plans with goals and interim milestones to manage one's work, ensuring high-quality work and timely delivery
  • Communicate project progress to manager and seek counsel when help is needed to complete goals 
  • Produce crisp, engaging, and quality communications, both written and verbal
  • Understand when and how to escalate issues through appropriate channels
  • Communicate authentically and respectfully to resolve conflict, even across lines of difference
  • Willfully engage in courageous conversations about the impact of external events on internal priorities and values
  • Seek to embody 826's values around diversity, equity, and inclusion
  • Demonstrate awareness of one’s feelings, thoughts, and behaviors, and their impact on others
  • Open to seek out feedback and opportunities to grow
WORKING CONDITIONS AND TRAVEL
  • This position will primarily be based out of one of our three Centers, but individuals should be comfortable working in any of our locations, off-site at events throughout the city, as well as online for virtual meetings
  • Stores staff stand to greet customers but have a chair available
  • The role involves moving and unpacking boxes, transporting items between Centers and to outreach events, climbing a 6’+ ladder to access inventory, and related activities (inventory can weigh anywhere from 20-60lbs)
BENEFITS
  • $20 hourly wage, with a $0.50/hour language premium for employees who meet the criteria
  • Paid Time Off: approximately 6 Wellness days per year 
  • Employee Assistance Program, group life insurance
  • Pre-Tax Savings: 401(k) plan with <1% employer match, Flexible Spending Account for health and dependent care expenses, Commuter Benefits
  • Support applying for affordable health insurance coverage and CalFresh, if eligible
  • Reimbursement for local work-related travel expenses, such as between Writing Centers and school sites, and partial commute reimbursement
  • 30% discount at all 826 Valencia stores
Apply
826 Valencia is an equal opportunity employer committed to achieving a diverse and inclusive workforce. Candidates who identify as Black, Indigenous or people of color are strongly encouraged to apply. 826 Valencia does not discriminate on the basis of race, ethnicity, age, religion, sexual orientation, political orientation, disability, veteran status, or gender identity or expression. For more information, read the 826 Stand: https://826valencia.org/the-826-stand/.