Volunteer Engagement Coordinator

PositionVolunteer Engagement CoordinatorBased out ofMission Center (826 Valencia St.), an open-office environment with substantial ambient noise and overheard conversations. Candidates must be located in or willing to relocate to the San Francisco Bay Area as this role requires substantial time at various 826 Writing Centers and other locations in San Francisco. Compensation$50,000 to $55,000 annually with benefitsStatusNon-Exempt, SalariedReports toDirector of Volunteer EngagementHoursFull-time (40 hours per week), Monday through Friday, 9:00 a.m. to 5:30 p.m. (subject to change based on programmatic needs), some evenings and weekends as required.To ApplyFill out this short application and submit your cover letter and resume to hiring@826valencia.org by Sunday, May 21. Please write the position title in the subject line. Applications will be reviewed on a rolling basis. Open until filled.
Position Summary
As a strong ambassador of our mission, the Volunteer Engagement Coordinator recruits new volunteer tutors and inspires community members to get involved with 826 Valencia. The Volunteer Engagement Coordinator plans, schedules, and attends recruitment events to raise awareness of our programs and their impact, gets potential volunteers excited to work with students, and co-facilitates all training and orientation events for new volunteers so they are well-equipped to be excellent tutors and role models. The ideal candidate is energized by working with people of all backgrounds, is detail-oriented and adept at data tracking and analysis, and is passionate about developing systems that will enhance our recruitment and retention approach. Strong communication and organizational skills are vital to meeting the volunteer team’s goals successfully.
Position Snapshot
  • Recruit and train a diverse group of volunteers  
  • Collaborate across teams to understand and meet volunteer placement needs
  • Implement effective communication, data, and team systems
Reporting Relationship
The Volunteer Engagement Coordinator reports to the Director of Volunteer Engagement.
Key Responsibilities
Volunteer Recruitment & Engagement
  • Monitor the volunteer application system and respond to general email inquiries daily; coordinate the volunteer placement system with monthly outreach and follow-up phone calls to place volunteers into programs
  • Source content and write the biweekly digital Volunteer Newsletter to the volunteer community, featuring highest need shifts and upcoming 826 Valencia events; amplify the voices of 826 Valencia students in communications
  • Establish and expand the 826 Valencia volunteer pool by creating print collateral and tabling at outreach events
  • Implement specialized recruitment campaigns to attract volunteers for specific programs where bilingual skills are beneficial or affinity-based tutor placement is required 
  • Coordinate and host volunteer engagement events, both in-person and virtual
Volunteer Training
  • Coordinate and schedule all General Volunteer Orientations, update and track attendance 
  • Update content slides and co-facilitate orientations with the Volunteer Engagement Team
  • Support youth volunteer training and placement into programs
Data Analysis & Systems
  • Support input and tracking of data related to volunteers using Salesforce; keep data secure and maintain confidentiality for Department of Justice, TB and other confidential records
  • Maintain and enhance systems for analyzing data from volunteer surveys, especially related to demographics and feedback on cultural competence training
Other Responsibilities
  • Participate in staff and departmental meetings, internal committees on diversity, equity and inclusion, the annual 826 National conference, anti-racism trainings, other professional development activities, and performance appraisal systems
  • Proactively raise issues with the Supervisor to prioritize tasks and implement solutions; meet all deadlines and maintain accurate timesheets
  • Support programs as needed in order to gain a broad and deep understanding of our work; all non-programs staff are expected to tutor with at least one program per week (approx. 2-4 hours)
  • All other duties assigned by the Executive Director and Supervisor
Education and Experience Requirements
  • High school diploma or equivalent (bachelor’s degree preferred)
  • Prior work or volunteer experience with outreach, volunteers or non-profit organizations
  • Facility with Google Suite, Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint), and Zoom 
  • Experience using Salesforce for data entry (preferred)
  • Any fluency level in spoken and/or written Spanish, Chinese, Arabic, Tagalog, and/or Vietnamese (preferred)
  • Able to complete a background check and Tuberculosis screening. We will consider qualified applicants with arrest and conviction records for employment, pursuant to the San Francisco Fair Chance Ordinance, but will not hire anyone with a record that includes a conviction of a serious or violent felony, sexual offense, or controlled substance offense
  • Able to provide proof of up-to-date COVID-19 vaccination including all booster doses when eligible, or participate in an interactive process for accommodations. Able to follow COVID-19 health and safety guidelines
Required Competencies 
  • Develops individual work plans with goals and interim milestones to manage one’s own work, ensuring high-quality and timely delivery
  • Produces crisp, engaging and quality communications, both written and verbal; openly and regularly communicates information about progress towards goals with the Supervisor and team
  • Excellent interpersonal skills; builds authentic relationships with colleagues across roles, teams, and identities, demonstrating curiosity about others’ backgrounds and perspectives
  • Ability to work with a culturally diverse population and a variety of stakeholders and audiences; seeks to embody 826 Valencia’s values around diversity, equity, and inclusion
  • Ability to work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness; supports the work of colleagues, engages meaningfully to provide input or partner when appropriate
  • Approaches new ideas, changes in work, or challenges with a sense of possibility, openness, positivity, and solutions-based aptitude; Demonstrates ability to adapt to various working and management styles
Compensation & Benefits
  • $50,000 to $55,000 Annual Salary
  • Paid Time Off: 15 Vacation days per year (increases to 20 days after two years), 9 Wellness days per year, 13 Holidays, and winter office closure
  • Employer contributions to health insurance coverage for employee and dependents, Employee Assistance Program, group life insurance
  • Pre-Tax Savings: 401(k) plan with employer match, Flexible Spending Account for health care and dependent care expenses, Commuter Benefits
  • Professional development funds (budget permitting)
  • Relocation support may be available for moving to California from another state or country
  • 40% discount at all 826 Valencia stores
826 Valencia is an equal opportunity employer committed to achieving a diverse and inclusive workforce. Candidates who identify as Black, Indigenous or people of color are strongly encouraged to apply. 826 Valencia does not discriminate on the basis of race, ethnicity, age, religion, sexual orientation, political orientation, disability, veteran status, or gender identity or expression. For more information, read the 826 Stand: https://826valencia.org/the-826-stand/. You can read about our core values at https://826valencia.org/core-values/.