We’re hiring: Store Staff Team Member

POSITION: Store Staff
REPORTS TO: Stores Manager
SUPERVISES: Volunteers, interns
STATUS: Part-time hourly
HOURS: typically 1-3 shifts/week
PIRATE STORE: 11:30 a.m. – 6:30 p.m.
KING CARL’S EMPORIUM: 11:00 a.m. – 5:00 p.m.
SALARY: Minimum wage
TO APPLY: Send an email to hiring@826valencia.org with the subject “Store Staff Team Member”


826 Valencia is seeking adventurous crew members to greet and welcome all who seek premium exploring supplies and/or tutoring and writing services. Under the direction of the Commodore (Stores Director) and Captain (Stores Manager), store staff work to provide a transformative, memorable experience to a diverse population of community members and travelers alike. To excel aboard the S.S. 826, one must possess excellent humor and grace in balancing simultaneous demands, such as scowling at customers while applying temporary tattoos (or removing them).
In addition, the 826 Valencia deckhands serve as the front-of-house reception for the organization as a whole, and as such are expected to maintain a professional demeanor (i.e., regular beard maintenance and scurvy prevention) and stay reasonably informed of organizational events and services to field inquiries and requests from all. Store staff greet everyone warmly and engage anyone who enters our storefronts as a potential parent, student, volunteer, donor, or advocates for 826 Valencia.


  • Customer service and outreach: create a welcoming and engaging experience for all individuals, especially the families we serve
  • Provide knowledgeable and helpful service to patrons seeking information about our programs and work; know how to best refer individuals seeking further information
  • Manage register; handle till and receipts
  • Maintain and processes store inventory including daily stocking and quarterly counts
  • Maintain the health of the fish tank—immediately reports any problems to Aquavision and Stores Manager
  • Report any problems with store facilities, equipment, or customer service issue to the Store Lead and Stores Manager


    Other duties as assigned by the Stores Manager or Director, which can include:

    • Developing new designs for products and displays
    • Social media management
    • On-site event and off-site pop-up sales support
    • Processing phone, online, and special orders
    • Cash Management and safety for all store cash receipts
    • Availability to attend staff meetings as schedule allows


    • High School Diploma or Equivalent
    • Experience in retail, customer service and/or visual merchandising
    • Creative experience, which could include but not limited to: Adobe Creative Suite, window display installation, power drill/tools and fix-it skills, product development, and event management
    • Preferred: Conversational Spanish, Mandarin, Arabic, Tagalog, or other languages
    • Weekend and holiday availability/flexibility


    • Develop individual work plans with goals and interim milestones to manage one’s own work, ensuring high-quality work and timely delivery
    • Communicate project progress to manager and seeks counsel when help is needed to execute on goals
    • Understand how various roles, responsibilities, and players, both internal and external, contribute to the mission of the organization
    • Produce crisp, engaging, and quality communications, both written and verbal
    • Understand when and how to escalate issues through appropriate channels
    • Communicate authentically and respectfully to resolve conflict, even across lines of difference
    • Seek to embody 826’s values around diversity, equity, and inclusion
    • Exercise asset-based thinking about the communities in which 826 works
    • Approach new ideas, changes in work, or challenges with a sense of possibility, openness, positivity, and solutions-based aptitude
    • Is open to seeking out feedback and opportunities to grow
    • Actively build relationships and engages authentically with a variety of stakeholders
    • Value and prioritize unparalleled service to students, such that stakeholders desire ongoing engagement with 826


      • Staff with primarily be based out of one of our three centers but should be comfortable working in any of our locations, as well as off-site
      • Store staff will be standing to greet customers but have a chair available
      • The role necessarily involves moving and unpacking boxes, transporting items between centers and to outreach events, and related activities